IntermediateBehavioral
5 min
Handling an Underperforming Team Member
Performance ManagementLeadershipCoaching
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Interview Question
Tell me about a time you had to manage a team member who was underperforming. What steps did you take and what was the outcome?
Key Points to Cover
- Identifies the performance gap clearly
- Provides constructive feedback and expectations
- Offers support and coaching to improve
- Takes corrective action if needed
Evaluation Rubric
Defines the performance gap25% weight
Provides actionable feedback25% weight
Supports with coaching/training25% weight
Explains the final outcome25% weight
Hints
- 💡Focus on empathy but remain firm on accountability.
Common Pitfalls to Avoid
- ⚠️Delaying the conversation until the issue becomes severe.
- ⚠️Providing vague or overly general feedback without specific examples.
- ⚠️Failing to explore the root cause of the underperformance.
- ⚠️Not setting clear, measurable, and time-bound expectations for improvement.
- ⚠️Neglecting to follow up or provide ongoing support after the initial conversation.
Potential Follow-up Questions
- ❓What would you do differently?
- ❓How did you track their progress?
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