IntermediateBehavioral
5 min
Escalating an Issue to Leadership
EscalationLeadership CommunicationRisk Management
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Interview Question
Tell me about a time you had to escalate an issue to senior leadership. How did you communicate the urgency and impact?
Key Points to Cover
- Identifies when escalation is necessary
- Provides concise, fact-based communication
- Outlines potential risks and mitigation strategies
- Secures leadership buy-in quickly
Evaluation Rubric
Recognizes escalation thresholds25% weight
Communicates urgency effectively25% weight
Explains potential impacts clearly25% weight
Secures leadership alignment25% weight
Hints
- 💡Stick to facts, risks, and business impact.
Common Pitfalls to Avoid
- ⚠️Escalating minor issues that could be resolved at a lower level.
- ⚠️Providing vague or overly technical details without summarizing the business impact.
- ⚠️Failing to clearly articulate the urgency and the 'why' behind the escalation.
- ⚠️Not offering potential solutions or mitigation strategies, leaving leadership to solve the problem entirely.
- ⚠️Delaying escalation until the situation is unrecoverable or has caused significant damage.
Potential Follow-up Questions
- ❓What was the leadership feedback?
- ❓Would you escalate differently today?
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