Root Cause Analysis of a Failure

Interview Question

Tell me about a time when you performed a root cause analysis after a failure. How did you conduct it, and what changes did you implement afterward?

Key Points to Cover

Evaluation Rubric

Outlines RCA steps clearly30% weight

Works with relevant stakeholders25% weight

Leverages appropriate RCA frameworks25% weight

Demonstrates measurable improvements20% weight

Hints

Common Pitfalls to Avoid

⚠️Focusing only on the technical 'what' and neglecting the 'why' behind human or process factors.
⚠️Jumping to conclusions or solutions without a thorough, data-driven investigation.
⚠️Not involving the right stakeholders, leading to incomplete information or buy-in.
⚠️Failing to document the process and findings, hindering knowledge sharing and future reference.
⚠️Implementing superficial fixes that don't address the root cause, leading to recurring issues.

Potential Follow-up Questions